Shipping policy

Shipping Policy

Where we ship

Wandering Eye Studio ships from the United States, with shipping coverage configured for 185 countries. Available destinations and shipping services are shown at checkout for your delivery address. Service availability may vary by destination and applicable shipping restrictions.

Order shipment date

Order now: Guaranteed to ship by November 21, 2026. This promise applies to launch items displaying that date when you place your order.

This is a shipment date, not a delivery date. Carrier transit time is additional. Orders displaying a different shipment date follow the date shown before purchase.

If we learn that we cannot ship within the promised time, we will notify you, provide a revised date if known, and offer the choice to consent to the delay or cancel the unshipped order for a full refund, including applicable shipping charges and taxes. We will obtain any required consent and issue prompt refunds when you cancel or when consent is required but not received.

Domestic shipping charges

Shipping is calculated at checkout using the carrier rate for your order and delivery address, plus a $2.00 USD handling charge. The total shipping and handling charge is shown before payment. No automatic free-shipping threshold applies. Any applicable tax is calculated separately at checkout.

Carrier transit time begins after dispatch. Selecting a shipping service does not move an order ahead of its stated shipment date. Delivery time depends on the carrier, service and destination; we do not promise a specific arrival date unless expressly stated before purchase.

International shipping

International shipping is calculated at checkout using the carrier rate for your order and delivery address, plus a $2.00 USD handling charge. Available services and the total shipping and handling charge are shown before payment. International delivery estimates refer to transit after dispatch, not the time between placing an order and its shipment.

The November 21, 2026 ship-by guarantee applies to international launch items displaying that date at purchase. It guarantees shipment, not delivery by November 21. International arrival dates are not guaranteed; carrier transit, customs clearance and local delivery may take additional time.

Any duties and import taxes collected at checkout will be shown before payment. Unless checkout expressly states that applicable import charges are included or prepaid, the recipient is responsible for duties, import taxes and customs-clearance charges assessed on arrival, where permitted by law. Please review the charges shown at checkout and your destination’s import requirements before ordering.

We provide tracking information when your order ships. If your country or a suitable shipping service is unavailable at checkout, contact us before ordering so we can review available options. Nothing in this policy limits consumer rights that cannot legally be excluded.

Tracking and delivery problems

We will email tracking information when your order ships. A tracking number can take time to show carrier movement.

Please check your delivery address carefully before ordering. If it needs correction, contact us immediately; changes may not be possible after dispatch.

For a delayed, missing, damaged or incorrectly delivered package, email us with your order number so we can investigate and help resolve the issue. A carrier delivery scan does not automatically close your claim.