Refund policy

Wandering Eye Studio: Return and Refund Policy

Requesting a return

Email info@wanderingdecks.com with your order number before sending anything back. For damage, defects, missing contents or an incorrect item, include a description and clear photos if available. We aim to reply within two business days.

Change-of-mind returns

Request a return within 14 calendar days of delivery. Decks must remain unopened with the original shrink wrap intact. Separately purchased journals must be unused, unwritten in, undamaged and in their original packaging.

Opened or used decks, handled guidebooks, and used or written-in journals are not eligible for change-of-mind returns. This exclusion does not apply to defects, shipping damage, incorrect items or rights provided by law.

After we authorize a return, send it within 14 calendar days. You pay return postage for a change-of-mind return. Use protective packaging and a tracked shipping service, and retain your mailing receipt.

We refund the price paid for eligible returned items and applicable item taxes. Original outbound shipping is not refundable for a change-of-mind return, except where required by law. We do not charge a restocking fee.

Bundles and included guidebooks

For a change-of-mind return of a bundle, return the complete bundle, with each item meeting the eligibility requirements above. The refund is based on the bundle price actually paid, not the sum of standalone retail prices.

Guidebooks included with a deck are part of that deck set, not separately purchased items. A problem with one component can be reported without returning the whole bundle unless we ask you to do so. Hart & Hind is supplied as cards and box only.

Damage, defects, incorrect items or missing contents

Please contact us within seven calendar days of delivery so we can resolve the issue promptly. This reporting request does not limit any rights or longer time periods provided by law.

We cover verified manufacturing defects, shipping damage, incorrect items and missing contents. We will provide an appropriate replacement at no cost. If a replacement is unavailable, we will refund the affected item or order as appropriate, including applicable taxes and shipping charges attributable to the problem. You will not be charged return postage for our error or a covered defect or shipping-damage claim.

Normal wear from use is not a manufacturing defect. Please keep the item and packaging while we review your claim, and do not return anything until we provide instructions.

Cancellations, including orders awaiting shipment

Contact us before shipment to cancel for a full refund, including shipping charges and applicable taxes. Once an order has shipped, the return terms above apply.

If we cannot meet a promised shipment date, we will notify you and offer the delay or cancellation options described in our Shipping Policy. Cancellation of an unshipped delayed order results in a full refund, not store credit.

Refund timing

For an eligible physical return, we will inspect the returned items and initiate the refund to the original payment method within seven business days of receiving them.

For an approved cancellation or a claim that does not require a return, we will initiate the refund promptly and within seven business days of approval, or sooner if required by law.

Your bank or payment provider may take additional time to display the credit. Contact us if you have not received confirmation of your refund within the applicable period.

Return address and contact

Wandering Eye Studio
28206 N. Rio Mountain Court
Scottsdale, AZ 85262
United States

Email: info@wanderingdecks.com

These policies apply to purchases directly from Wandering Eye Studio's Shopify store. Purchases through another marketplace are also subject to that marketplace's applicable return and buyer-protection rules. Nothing in this policy limits rights that cannot legally be excluded.